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Help & FAQs:

Ordering Online

How do I find the gifts I'm looking for?

Simply type in a word in the search box above like "gift for dad". You can also click on one of the top bar categories such as "Unique Gifts" or "Personalized Gifts" and it will show you many gift ideas to choose from. We also have a gift directory that we'll be continually updating. As always, let us know if we can assist in any way.

Do I have to use the online shopping cart to order?

No, you can call in your order toll free at 1-800-378-6286. Or, if you wish to send a check or money order, please click here to print out our mail-in order form.

I can't seem to get your online shopping cart to work. What should I do?

From time to time a customer will have problems using our secure shopping cart. This is often due to low memory resources on their computer. Try restarting your computer and initiating the order again. In some cases you'll need to adjust the "security settings" on your browser for online ordering to be successful. Either way, if you are not having any luck, please call 1-800-378-6286 Monday through Friday, 9 to 5 est. and we will be happy to take your order by phone.

Does BuyGifts.com sell gift certificates?

We sure do. Please Click Here.

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Security and Privacy

Will my information be sold to other companies or stores?

Absolutely not! Your information will never be sold or rented to a third party for any reason whatsoever. Please see our privacy page.

How do I know I can trust BuyGifts.com?

We are an established and reputable company now in our 14th year of business. We go out of our way to maintain "superior standards" and have listed a few testimonials here. We frequently sell to large companies such as Walt Disney Group and Jim Henson Productions. They put their trust in us because they know we'll deliver. We have a reputation to uphold and work very hard to maintain our status as one of the top-rated gift stores on the net. If you ever have any questions, please call us toll free at 1-800-378-6286 and we'll assist in any way we can.

Is it safe to order online with my credit card?

Yes, much safer than you think. Although some people are nervous about online monetary transactions, you are more likely to have your credit card information stolen through hand to hand transactions with gas stations, grocery stores and the like. Online shopping sometimes gets a bad rap in the press but as long as you use common sense and stick with reputable companies, you will be among millions of satisfied customers that successfully shop online everyday without any problems whatsoever. We are in our 14th year of business and have served tens of thousands of customers through online ordering. Please click the Verisign seal below to validate our store and the authenticity of our SSL certificate. This ssl (secure socket layer) ensures your credit card information is safe and secure on our network. - Visit our testimonials page.

Click to Verify - This site has chosen an SSL Certificate to improve Web site security

*If you feel uncomfortable using our Secure Online Shopping Cart, please call 1-800-378-6286 to place your order or print out our Mail-in Order Form.

How does a secure transaction take place?

When you press the 'submit' button after filling out the order form, your address and credit card information is encrypted. It is then transmitted and temporarily stored on our secure server until the transaction is completed.

Is all the 'secure' technology the same?

Most secure technology is similar with minor differences. BuyGifts.com uses an established and reputable web host that provides 128-bit state of the art RSA encryption technology. This encrypts all of your personal information and basically ensures the safest possible online transaction available.

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Shipping and Handling

How long will I have to wait to get my stuff?

Most items within our online store are in stock and ship within 2 to 3 business days from receipt of payment. Delivery time is estimated within 5 business days (once shipped) in most cases. Be sure to read the product descriptions on the item's page for any additional information. In the case of a shortage, please allow up to 15 business days for delivery. *We do our best to keep sufficient quantities on hand. Orders with large quantities and personalized items may experience a longer processing period. Any issues encountered during processing such as incorrect billing address, etc. will also delay the arrival time.

Do I have to pay tax on the items I'm ordering?

You are currently not responsible for any taxes unless the gifts are shipping to the state of Virginia where BuyGifts.com is located. Virginia state tax is currently 5.3%.

What is your return policy?

We guarantee your satisfaction! *Unwanted merchandise may be returned within 30 days for a full refund(excluding shipping) as long as the items are in new condition, not washed or worn and in original packaging. If we receive a package past the 30 day period and/or an item is used, damaged, washed, worn, or is without original packaging, we will either not accept it or a re-stocking fee of up to 20% will apply.

*Please note: CD's, DVD's, VHS tapes, personalized items and posters are NON-RETURNABLE.

Damaged shipments or mistakes on any personalized item must be reported within 48 hours after receipt.

Returnable items must be shipped postage paid to:

BuyGifts.com Returns
3817 Gaskins Rd.
Richmond, VA 23233

If a package is refused for any reason, there will be a second shipping charge applied to the order to cover return shipping costs back to us. If you have questions about a return, please contact us first.

For returns of any items from a discounted quantity order, a re-stocking fee of up to 30% will apply.

Can I track my order?

Yes, as long as we're shipping to an address located in the United States. After we ship your order, you will be forwarded USPS or UPS tracking information via e-mail. If you do not receive an email with tracking information, your order may have been drop-shipped from another location or is possibly on backorder. In that situation, please call us and we'll be glad to give you more information about your order. Please be sure to enter your email correctly to receive tracking email correspondences.

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Miscellaneous Questions

Do you have a catalog?

Not at this time. To keep costs down for our customers, we have chosen to postpone a print catalog until a later date. All of our available gifts are currently listed on our website.

Do you have a mailing list?

Yes, our newsletter consists of announcements about any new products as well as sales and specials offered exclusively to our subscribers. Frequency is twice a month. We also give away free merchandise from time to time to those that are on our e-mailing list. - Please enter your e-mail address in the box below to sign up.

Do you sell Wholesale?

Not per se. We do offer discounts of up to 35% or more on quantity orders of the same item and have sold numerous bulk orders over the years to large companies and event providers. For more information, please call us toll free at 1-800-378-6286. Discounts will vary depending on the item and quantity ordered. Click here to see companies and organizations that we have worked with through the years.

Quantity discounts on large orders of the same item are only available for customers within the USA. If we receive any return of items from a discounted quantity order, a re-stocking fee of up to 30% will apply.

I've bought many things from you in the past. What's new this year?

First off, thank you for your ongoing support of our company. To view any new products, go to our new products page. 

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I bought a gift for my husband the week of his birthday...we recieved it
immediately - it's great!

-Debra G. from Boulder, CO.